What steps should be taken prior to an on-site service visit?

According to WHO and CDC, the coronavirus may persist on surfaces for a few hours or up to several days. Our service personnel will request that the healthcare facility provide appropriate PPE and wipe down the device to be serviced with a disinfecting wipe before service is commenced and avoid interacting with patients while servicing the equipment. All service personnel will practice personal preventative steps such as frequently washing hands with soap and water and using an alcohol-based hand sanitizer.