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Blue Moon for Ultrasound

Don’t wait for an accident or for your warranty to expire. Blue Moon for Ultrasound provides valuable benefits for during and after warranty. Plans go beyond your warranty by offering probe protection, preventive maintenance visits, battery coverage, and applications training. Blue Moon for Ultrasound enhances both the proficiency of your staff and economic value of your imaging system.

The Blue Moon Plans

Blue Moon Select and Elite are premium plans that can be added onto the warranty coverage (standard or extended).

  1.  Blue Moon Elite – For when you are looking to address virtually every scenario impacting equipment, personnel, and unforeseen disaster. You want the best possible ownership experience including the highest level of support and finest trained staff.
  2.  Blue Moon Select – For when you want up-to-date performance combined with comprehensive transducer protection.  You are looking to maximize uptime with maximum productivity and manage the total cost of ownership for the immediate years to come.
  3. Annual Extended Warranty – Extends the coverage of the 5-year warranty with the same great warranty coverage.

Blue Moon for SONIMAGE® HS2, SONIMAGE HS1 & SONIMAGE MX1 Ultrasound Systems

Lifecycle Service Elements

Blue Moon Elite

Blue Moon Select

5-Yr Warranty

Annual Extended Warranty

  • Disaster Response Program – complete loaner system




o   To help sites recover from fire, flood, or a quarantine event





  • Scheduled Remote Applications Training (1 hour, 2x per year)




  • Transducer Protection – covers accidental probe damage



o   50% discount off replacement transducers (unlimited)



  • Battery Coverage



  • Preventive Maintenance – aids with facility accreditation



  • Enhanced System Coverage - next day advance swap service


  • Remote Technical Assistance – network, phone, remote


  • Technical Call Center - phone support

  • Software Updates

Key benefits of Blue Moon plans can include:

Probe Protection (Blue Moon Select and Elite) – covers accidental probe damage

The SONIMAGE HS2, SONIMAGE HS1 and SONIMAGE MX1 compatible probes are covered against accidental drops and bumps.  In the event of such an accident, the probe is replaced, as needed, at a discount of 50% of the probe list price (unlimited discounted incidents). 

Preventive Maintenance (Blue Moon Select and Elite)

The Preventive Maintenance benefit delivers care and servicing by field service personnel for the purpose of maintaining the ultrasound system in optimal operating condition by providing for systematic inspection, detection and correction of incipient issues.

Battery Coverage (Blue Moon Select and Elite)

The SONIMAGE HS2, SONIMAGE HS1 and SONIMAGE MX1 batteries increase the portability of the unit by enabling the user to use the system anywhere and without AC power.  If the battery dies or becomes weak, simply call our support line with the claim and we will send you a replacement battery. Return the old battery within 10 days to avoid the replacement charge.  

Remote Technical Assistance (All plans and warranties)

This benefit provides remote assistance to aid when issues arise or when a user needs some guidance.  Get simple access to assistance to make a change exactly when it is needed.  Take advantage of the latest remote technologies to streamline support. Screen sharing is used to better demonstrate operation to users. Requires Internet access from the control station. This service can also be used when IP addresses or other configuration setting changes are needed.

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