The Future of Service: Using Technology to Bolster Customer Engagement
The COVID-19 pandemic has changed the way people work, live, and communicate. In healthcare, hospitals and outpatient facilities have leaned heavily on telemedicine and connected technologies.
By Steven Eisner and Kevin Chlopecki
The COVID-19 pandemic has changed the way people work, live, and communicate. In healthcare, hospitals and outpatient facilities have leaned heavily on telemedicine and connected technologies—for socially distant or at-home care—to sustain patient care and keep their own businesses physically and fiscally healthy.
Consider that during the height of the COVID-19 pandemic from March to December 2020, hospital and health systems had total losses exceeding $323 billion, according to the American Hospital Association. On top of that, healthcare traditionally delivered at brick-and-mortar hospitals shifted—and continues to shift—to outpatient care sites or hospital-at-home services.