Konica Minolta Healthcare Earns Highest DR Customer Satisfaction Rating for Q1 2017 MD Buyline Awards its #1 Ranking
Konica Minolta Healthcare Americas continues to lead the industry in customer satisfaction for Digital Radiography (DR) systems in the U.S. The company announced today that it has been awarded MD Buyline’s #1 Rating in User Satisfaction for Digital Radiography (DR) for Q1 2017.
Wayne, NJ, April 12, 2017 – Konica Minolta Healthcare Americas continues to lead the industry in customer satisfaction for Digital Radiography (DR) systems in the U.S. The company announced today that it has been awarded MD Buyline’s #1 Rating in User Satisfaction for Digital Radiography (DR) for Q1 2017. The results of this latest User Satisfaction Survey marks the fourth consecutive quarter Konica Minolta has achieved the top spot.
Highlighting its long-standing focus on customer service across all aspects of the company, Konica Minolta scored highest in five categories: System Performance; Applications Training; Service Repair Quality; Installation/Implementation; and Service Response Time. For the Q1 2017 period, Konica Minolta earned a 9.4, based on a 10-point scale, or better in all six categories for Radiographic Units, Digital and Conventional along with the highest composite rating of 9.5.
Konica Minolta Vice President of Service Operations Kevin Chlopecki said, “The high standard for customer service and support reflects a culture where all employees take ownership of the customer experience and constantly seek ways to improve it. This latest No. 1 ranking spotlights the superior design, manufacturing, and service teams we’ve built and sustained at Konica Minolta. For Konica Minolta, innovation isn’t just a priority in DR technology development, but a priority throughout our customer service cycle.”
MD Buyline is a leading strategic sourcing provider serving hospitals and vendors that utilizes evidence-based research and consulting services to advise hospitals on critical purchasing decisions.
About Konica Minolta Healthcare Americas, Inc.
Konica Minolta Healthcare is a world-class provider and market leader in medical diagnostic imaging and healthcare information technology. The company’s focus is to contribute to life changing advances through the transformation of primary imaging, allowing the invisible to be seen. Primary imaging, the most commonly used medical imaging technologies, include X-ray, ultrasound and imaging management systems. By advancing these readily available technologies, we can bring greater diagnostic capabilities to the greatest number of people.
With nearly 150 years of endless innovation, imaging is in Konica Minolta’s DNA. From roots as a camera and film manufacturer, the company has cultivated its own technologies and continues to evolve techniques for visualizing what is not visible. Innovation allows the company to be a strong strategic partner, understanding what value means to customers and how Konica Minolta’s innovations can address specific needs and lead to better decisions, sooner.
Konica Minolta Healthcare Americas, Inc., headquartered in Wayne, NJ, is a division of Konica Minolta, Inc. For more information on Konica Minolta Healthcare Americas, Inc., follow us on LinkedIn, Twitter and Facebook, or visit https://healthcare.konicaminolta.us.
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Mary Beth Massat
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