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Healthcare IT Premier Support

Switching to a new PACS and/or RIS is an enormous undertaking. Konica Minolta has focused on optimizing procedures and processes that help our customers migrate to Exa or Symmetry platforms as seamlessly as possible.

Premier Support

 Konica Minolta’s Premier and Premier+ Support provides many advanced PACS admin and proactive support benefits in cost effective offerings.


Standard Support

Premier Support

Premier Support +

24/7 Support Portal Access

24/7 Phone Support

Accelerated Priority Case Routing


Access to Premier Support Team


Technical Account Manager



Proactive Case Monitoring



Case Review Meetings



Project Support Management



Account Support Dashboard & Analytics



Annual Workflow Review



Executive Business Reviews



Annual Voice of Customer Meeting with Product Team



Key benefits of Premier Support plans can include

Technical  Account Manager

  • Manage ongoing service relationship through proactive, open, responsive, and collaborative account management
  • Single point of contact for site escalations

Access  to  Premier  Support  Team

  • Direct access to Level 2 Support 8 am - 8 pm ET

24/7 Support  Access

  • Open cases online or with dedicated phone line
  • Priority case routing

Account Support Dashboard and Analytics

  • Breakdown of support cases and metrics providing insights on issues and gaps

Ongoing Business Reviews

  • Quarterly executive business reviews
  • Annual workflow reviews
  • Annual product roadmap discussion with executive team
HCIT dashboard screenshot
Support System Login screenshot

News and Insights

Get in touch about Healthcare IT Premier Support