Healthcare IT Premier Support
Switching to a new PACS and/or RIS is an enormous undertaking. Konica Minolta has focused on optimizing procedures and processes that help our customers migrate to Exa or Symmetry platforms as seamlessly as possible.
Premier Support
Konica Minolta’s Premier and Premier+ Support provides many advanced PACS admin and proactive support benefits in cost effective offerings.
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Standard Support |
Premier Support |
Premier Support + |
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24/7 Support Portal Access |
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24/7 Phone Support |
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Accelerated Priority Case Routing |
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Access to Premier Support Team |
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Technical Account Manager |
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Proactive Case Monitoring |
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Case Review Meetings |
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Project Support Management |
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Account Support Dashboard & Analytics |
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Annual Workflow Review |
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Executive Business Reviews |
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Annual Voice of Customer Meeting with Product Team |
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Key benefits of Premier Support plans can include
Technical Account Manager
- Manage ongoing service relationship through proactive, open, responsive, and collaborative account management
- Single point of contact for site escalations
Access to Premier Support Team
- Direct access to Level 2 Support 8 am - 8 pm ET
24/7 Support Access
- Open cases online or with dedicated phone line
- Priority case routing
Account Support Dashboard and Analytics
- Breakdown of support cases and metrics providing insights on issues and gaps
Ongoing Business Reviews
- Quarterly executive business reviews
- Annual workflow reviews
- Annual product roadmap discussion with executive team
