Blue Moon Select – For when you want up-to-date performance and features combined with comprehensive system protection. You are looking to maximize uptime with maximum productivity and manage the total cost of ownership for the immediate years to come.

The Select plan covers the entire system. The service elements included are:

  • DR Panel Protection
    Whether stationary in an assembly or used wirelessly, the DR panel is covered. Should the DR panel stop working with normal use, it will be repaired or replaced. With accidental drops or bumps, a co-pay of up to $5,000 applies.
  • Tube Coverage
    Should the X-ray tube fail while covered under the Select Plan, a replacement will be provided at no charge and withoutprorating based on tube life.
  • Software Upgrades
    Access to the latest Control Station software version to keep up with system improvements and added features. Access tosoftware upgrades means having the latest and greatest features and functionality in order to help maximize workflow efficiency and diagnostic capabilities.
  • Remote Technical Assistance – network, configuration changes, screen control
    This benefit provides remote assistance when IP addresses or other configuration setting changes are needed. Get simpleaccess to assistance to make a change exactly when it is needed. Remote screen control is used in order to better demonstrate system operation to users.
  • On-Site Labor, Preventive Maintenance, and Software Updates
    On-site support from qualified service engineers to diagnose difficult problems or perform scheduled preventive maintenance. When a problem cannot be solved remotely, on-site coverage continues the support process to get the system working again. Trained engineers take over the troubleshooting so users can get back to patient care. When available, software updates – minor improvements and enhancements – are administered during on-site visits.
  • Technical Call Center – phone support
    24/7 phone support to assist with any operational support or performance issue. Whether the day or evening shift, customers can get the dependable assistance they need with just a phone call. Phone support is the first step in problem resolution. Most of the time, a phone call is all that is needed to resolve the issue.
  • Parts Coverage
    Normal wear and tear part exchange/replacement. Provides quick access to replacement parts when an unexpected problem occurs, minimizing downtime.
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