Will support services change during any coronavirus (COVID-19) related business closures, shelter-in-place orders, limited travel or other local or federal government orders?
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Will support services change during any coronavirus (COVID-19) related business closures, shelter-in-place orders, limited travel or other local or federal government orders?

  • Will support services change during any coronavirus (COVID-19) related business closures, shelter-in-place orders, limited travel or other local or federal government orders?

    Konica Minolta has intensified the strength of our support centers to include the experience of our Field Service Engineers and the Clinical Applications Specialists. In addition to traditional onsite services, during times of limited travel and access to our customers facilities, we have made the following changes:

    • Offer enhanced remote and video augmented technologies to provide installation services and the product education needed to maintain equipment, streamline productivity and enhance the level of patient care while protecting the healthcare professionals.
    • Provide product support and education through distance learning sessions, webinars and online Radiologist and Clinician trainings in exchange for on-site visits. Our skilled Applications Specialists are also available to assist with system configuration support, image quality updates, or just refreshing use of operations to ensure your staff can meet the challenges of today’s environment. Contact support to schedule a live session/distance learning session with an application specialist.
    • Our Support Centers have doubled their capacity while utilizing leading programs for third-party remote access, such as TeamViewer & SecureLink. They will then explore options of utilizing appropriate available site personnel and mobile device applications necessary to complete the task.
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    AeroDR®, AeroSync®, DRYPRO®, FlexDR®, IMAGEPILOT®, informity®, IQUE®, PrintLink®, REGIUS®, SONIMAGE®, and Xpress CR® are registered marks of Konica Minolta Healthcare Americas, Inc.

    AeroRemote™, KDR™, SKR™, SNIBLE™, SNV™, T2HI™, VIRSERBEST™, VIZION™, EXA™ and OPAL-RAD™ are registered trademarks of Konica Minolta Healthcare Americas, Inc.

    AeroDR®, AeroRemote®, AeroSync®, DRYPRO®, EXA®, IMAGEPILOT®, KDR®, OPAL-RAD®, REGIUS® SNV®, SONIMAGE®, UGPLearningHub®, UGPro® and Xpress CR® are registered marks of Konica Minolta Healthcare Americas, Inc.

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